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These are the common problems when an AI assistant such as Claude or ChatGPT is connected to Ploti, and how to fix each. Ploti’s errors say what to do next. If your assistant only summarizes an error, ask it to show Ploti’s full message.
Check that the connector address is exactly https://mcp.ploti.ai/api/mcp, with https and nothing before or after it. If an earlier attempt failed, remove the Ploti connection and add it again.
Let the browser return to the assistant after you approve. If you switched accounts partway through, start the connection again from the assistant. In a company account, an administrator may need to allow custom connectors or developer mode first.
Start a new conversation and turn Ploti on in the assistant’s tools menu. Some assistants save the tool list when a connector is added. If the tools still don’t appear, remove the Ploti connection and add it again.
Maps do not expire, but a map’s worker, the private database that runs its analysis, is removed with its tables after an hour unused. The next call on the same map starts a fresh worker, and the assistant loads the tables again with maps_tables_load. Saved snapshots, filters and files stay in the workspace.
The assistant reads parcels by place, and only inside your coverage areas, the counties your Ploti plan covers. Ask it which place it asked for and whether that county is covered. On the map, parcels draw only once you zoom in close enough.
A dataset outside your coverage areas is listed but locked. Ploti names the county to add, and the dataset opens once that county is in your coverage.
Longer analysis runs in the background. Let the assistant check on the job it started instead of running it again. A job can run for up to 15 minutes, and steps on one map run one at a time.
Some assistants show only text. You still get a short preview and an Open in Ploti link. If an assistant that normally shows maps shows a blank panel, remove the Ploti connection and add it again.
Ask the assistant to name the datasets it read, the place, its filters, and any missing fields. Widen or narrow the place as needed. Confirm important property and ordinance facts with the source it cites.

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What to send support

When you contact support@ploti.ai about a product or security concern, include:
  • The assistant and where you use it, such as Claude on the web, ChatGPT on the web, or Codex CLI
  • Roughly when it failed, with your time zone
  • Your Ploti workspace name
  • The full error message
  • The map id or job id, if the assistant showed one
  • Whether reconnecting in a new conversation changed anything
Never send access tokens, refresh tokens, passwords or browser cookies.

Connection guides

Recheck the setup steps for your assistant.

Security and privacy

What an assistant can reach, and how to disconnect it.